1.1. No conditions or stipulations in or attached to the Buyer’s form or order which are inconsistent with the Seller’s terms and conditions of sale or which purport to add to them or modify them in any way, shall have any effect, unless expressly accepted by the Seller in writing. In the absence of acceptance by the Seller in writing of such variations, the Buyer shall be deemed to have withdrawn or waived his said conditions or stipulation and to contract solely on the Seller’s terms and conditions of sale. Only a Director of Muraspec Decorative Solutions Limited has authority to vary these terms and conditions of sale.
1.2. The Seller’s quotation is subject to correction for errors or adjustments and should not be considered as an offer capable of acceptance by the Buyer and a contract shall not come into existence until the Seller has issued a written acknowledgement of the Buyer’s order on its official acknowledgement of order form.


2.1. Acceptance of the Buyer’s order is subject to supplies being available and unsold. The Seller reserves the right to refuse at any time an order for goods or any part therefore to which these conditions apply on grounds of non-availability, and the Seller shall incur no liability thereof.
2.2. The Seller reserves the right to make installment deliveries unless specified to the contrary in the contract documents and expressly agreed to by the Seller in writing.
2.3. Where installment deliveries are made by the Seller, the Buyer shall accept and make payment for the goods on a pro-rata basis.
2.4. Delivery periods, except where otherwise stipulated, are effective from the date of receipt of the Buyer’s official order in writing by the Seller, at the address of the Seller’s branch which handles the Buyer’s account.
2.5. The Seller will endeavour to comply with dates or periods quoted to the Buyer for delivery of goods or for the supply of services but no such date or period shall be contractually binding on the Seller and the Buyer shall have no claim whatever against the Seller in the event of the Seller’s failure or inability for whatever reason, to perform the contract by such date or within such period, unless specifically agreed to in writing by the Seller.
2.6. Delivery periods stated in quotations are those current at date of quotations and are subject to confirmation at the time of order.


3.1. The price charged will be that ruling on the date of despatch and will be subject to the addition of Value Added Tax and any other Government duty or tax applicable.
3.2. All price lists issued by the Seller are subject to amendment without prior notice to Buyers. Purchasers are, therefore, advised to ensure that prices are correct before placing a firm order.
3.3. All prices quoted or agreed by the Seller are dependent upon and liable to variation in accordance with:-
3.3.1. The performance of work not expressly covered by the contract specification but necessary for the due provision of goods and/or services contracted for.
3.3.2. Mistakes and/or omissions in the contract specifications provided by the Buyer.
3.3.3. Special expedition in the completion of a contract at the request of the Buyer.
3.3.4. Other matters of any kind whatsoever outside the control of the Seller.


4.1. The settlement terms offered by the Seller are subject to the receipt by the Seller of satisfactory credit references from the Buyer. The Seller reserves the right to vary his settlements terms if satisfactory references are not forthcoming.
4.2. Payment of goods must be received by the Seller no later than 30 days from the date of invoice.
4.3. Contract prices, where settlement terms exceed 60 days, shall be subject to interest charges at the rate of two per cent per annum above Barclays Bank Base Rate for the period in excess of sixty days.
4.4. If the Buyer shall fail to pay to the Seller on the due date any sum to the Seller, or if the Seller considers on reasonable grounds that the payer will be unable to pay or be prevented from paying for goods delivered, the Seller may suspend further deliveries, at the Seller’s option, require payment in advance for all or any further deliveries, or terminate the contract with the Buyer, without prejudice to the Seller’s rights in respect of goods delivered. In the case of postponement of delivery for any of the foregoing reasons the Buyer shall be liable for any increased costs incurred as a result of any such delay.
4.5. If the Buyer being an incorporated company shall have a Receiver appointed, or shall pass a resolution for winding-up (other than a winding-up for the purposes of or in connection with any amalgamation or reconstruction, the terms of which shall not be unreasonably withheld) or a Court shall make an order to that effect, or not being an incorporated company shall have a Receiving Order made against him or enter into any composition or arrangement with his creditors, then the Seller may, without prejudice to his other rights, terminate the contract by written notice.
4.6. The rights given by conditions 4.4. and 4.5. shall be without prejudice to any rights of either party to repudiate the contract under common law.
4.7. Where the goods are sent by route involving transit by water, the Seller is not required to give any notice to the Buyer to enable the Buyer to insure the goods during such transit.


5.1. The Buyer shall not, without the Seller’s written permission:-
5.1.1. Export those goods to which these Conditions apply or supply them for export to any territory which is not within the European Union (E.U.) or
5.1.2. Advertise, canvass or otherwise attempt to sell them in or for export to any territory which is not within the E.U. or
5.1.3. Sell the said goods to any third party within the United Kingdom whose dealings and other activities relating to the said goods would constitute a breach of paragraphs 5.1.1. and 5.1.2. hereof if such dealings and other activities had been carried out by the Buyer.
5.2. In those instances where the Seller has given the Buyer his prior written permission as above in para 5.1., United Kingdom customers purchasing the Seller’s goods for export must furnish proof to the Seller of export within 60 days of taking delivery. Where such evidence is not available, the Seller reserves the right, in accordance with Customs Notice 703(1975) to charge V.A.T. at the appropriate rate.


6.1. The Seller shall have the right to cancel or delay delivery or reduce the amount delivered or be released from all liability under any contract existing between the Seller and the Buyer if it is prevented from or hindered in or delayed in delivering by normal route or means of delivery the goods of the description covered by the Buyer’s Order through any circumstance beyond its reasonable control, including but not limited to:-
6.1.1. Act of God, strike, lockout, or other labour dispute, fire, flood or drought, anomalous working conditions, accidents to machinery, delays en route.
6.1.2. The effect of any statute, rule, regulation, order, directive, or recommendation issued by any Government, Government Department or other competent authority including restrictions of export and other licenses.
6.1.3. The non-availability of suitable materials or labour or of necessary power or other services.
6.1.4. Any other contingency whatsoever beyond the Seller’s control, including war, to be sufficient excuse for any delay or non-fulfilment traceable to any of these clauses.
6.1.5. If the Seller delays or reduces an Order, the Buyer shall, upon prior written notice to the Seller of such its intention, have the right to purchase elsewhere at its own risk and cost such quantities of goods as may be necessary to cover current requirements, and irrespective of whether or not the Buyer makes any such arrangements as aforesaid, the Seller such be under no liability arising out of its failure to deliver.
6.2. The Buyer shall pay extra charges to cover extra costs incurred by the Seller, in the event of:-
6.2.1. The Buyer or its agents failing or refusing to take immediate delivery of goods tendered for delivery, as per the contract, or delivery being abortive for any other reason not being due to the fault of the Seller and as a result whereof such goods have to be re-delivered.
6.2.2. Goods ordered by the Buyer having to be stored or held by the Seller beyond the date on which the Buyer or its agents were notified of their readiness for delivery or beyond the date when they were first tendered for delivery, whether at the request of the Buyer or its agents or by reason of lack of adequate instructions or information from the Buyer or its agents or by reason of any other matters outside the control of the Seller. Nor shall the Buyer, where delivery is delayed at the Buyer’s request, have the right to reject the goods for reasons due to the delay suffered.
6.2.3. Where delivery of the goods has been prevented or delayed by reason of any of the matters referred to in 6.2.1. and/or 6.2.2. above, the price of such goods, or the balance thereof except where otherwise stipulated, shall become due and payable no later than 30 days following the date when such goods were first tendered for delivery or first notified to the Buyer by the Seller as being ready for delivery whichever shall be the earlier.


7.1 Quality
Goods supplied are warranted to accord with the specification, or if there is no such specification, to be within normal limits of manufactured quality.
Except so far as may be expressly guaranteed in the written terms of the contract between the Seller and the Buyer, or where such exclusion is prevented by law, the Seller makes no representation and gives no warranty, excepting that our adhesives under normal circumstances are guaranteed to give good adhesion and prove suitable for use with our wallcoverings providing our hanging instructions are followed explicitly, that goods offered or contracted for will be suitable for or capable of use in combination or conjunction with any goods supplied by the Seller or anyone else.
7.2 The Buyer or his agents are responsible for examining the goods before cutting, hanging or other use to check that there are no defects.
7.2.1 The Buyer or his agents are responsible for inspecting wallcoverings after the first 3 drops have been installed or after the first 3 metres of material are used. If the Buyer or his agents believe the results may be unacceptable, further use must cease and the Seller contacted immediately.
7.2.2 The Seller accepts no responsibility for subsequent losses as a result of hanging or using faulty product.
7.3. Purpose
7.3.1. Illustration and descriptions of goods given in advertisements or printed literature are for information only and shall form no part of the terms of the contract. Any recommendation or suggestion relating to the use of goods made by the Seller either in technical literature or in response to a specific enquiry or otherwise is given in good faith but it is for the Buyer to satisfy itself of the suitability of the goods for its own purpose. Accordingly, the Seller gives no warranty as to the fitness of the goods for any particular purpose and any implied warranty or condition (statutory or otherwise) is excluded except in so far as such exclusion is prevented by law.
7.3.2. Weights, dimensions and descriptions of the goods given by the Seller for any purpose are stated in good faith but are approximate only and shall not form part of the contract nor bind the Seller in any way.
7.3.3. Tests which under the terms of contract between the Seller and the Buyer are to be made on site (the Seller’s premises) will be at the Buyer’s expense, unless otherwise agreed to in writing by the Seller.
7.3.4. The Seller reserves the right to withdraw or amend the specification of any goods (including any pattern) to which these conditions apply, without notice to the Buyer.
7.4. Limitation of Liability
The Seller’s liability in respect of the quality or fitness of purpose of the goods supplied hereunder, shall not extend to the Buyer’s loss of profits, increased cost of working or any other consequential financial losses.


8.1. The legal and equitable title to the goods supplied under the contract will not pass to the Buyer until the price for the goods under the contract (and any other sums due from the Buyer to the Seller under this or any other contract) has been paid in full and until such payment the Buyer will hold the goods in a fiduciary capacity as bailee for the Seller.
8.2. Where the goods supplied are resold by the Buyer and at the time of such resale the property in such goods has not passed to the Buyer, the proceeds of such resales (or other assets into which such proceeds have been converted) will be held by the Buyer in the fiduciary capacity on trust for the Seller, and the Buyer will account to the Seller for the same to the extent necessary to pay the Seller for the goods supplied (and any other sums due to the Seller under this or any other contract).
8.3. Until such time as the legal and equitable title to the goods supplied has passed to the Buyer or until resale, whichever first happens, the Buyer will store the goods so that they are clearly identifiable as being the Seller’s property.
8.4 Risk in the goods will pass to the Buyer:
8.4.1 On delivery of the goods to the Buyer.
8.4.2 On the Buyer’s refusal to accept the goods on delivery.
8.4.3 On collection of the goods by the Buyer.


9.1. The Buyer shall advise the carrier and the Seller in writing (otherwise than by writing on the carrier’s consignment note or delivery document) within the following time limit.
For loss from a package or from an unpackaged consignment, or damage to any part of a consignment : Within 7 days of the date of delivery of the consignment or part consignment, followed by a valued claim in writing within 14 days after the commencement of transit.
(In computation of time for the above, Saturday, Sunday and any public holiday shall not be included).
9.2. The Buyer shall have been deemed to have accepted the goods on expiry of seven days from delivery of the goods to the Buyer except where the Buyer has previously advised otherwise under Condition 9.1. above.
9.3 The Seller will only accept return of goods if:
9.3.1 Such goods were not included in the Buyer’s order, and are still in the same condition as they were immediately before the risk in the goods passed to the buyer in accordance with Clause 8.4 above.
9.3.2 Such goods have been damaged before the risk in the goods passed to the Buyer in accordance with Clause 8.4 above.
9.3.3 Such goods are agreed by the Seller to be defective, so long as the Buyer has complied with Clause 7 above.
9.4 Driver and Carriers do not have authority to accept goods for return without written instructions from the Seller.


No liability can be accepted for any goods which have been subjected to any further process or manufacture after they have left the Seller’s hands. The Seller shall not be bound in any way by any settlement between the Buyer and a subsequent owner of goods, nor by any survey or award agreed between the Buyer and a subsequent owner unless the Seller has agreed in writing to be a party to such settlement, survey or award.


The copyright in all specifications, designs or other written printed or graphic material supplied or made available for inspection by the Seller remains the property of the Seller and the Seller’s suppliers or sub-contractors and shall not be divulged or used, save only for immediate and legitimate purposes by the Buyer without the express written consent of the Seller.


This contract is made between the Seller and the Buyer as principals and is not assignable by the Buyer without the express written consent of the Seller.


If at any time any questions, disputes or differences whatsoever shall arise between the Buyer and the Seller out of or in relation to or in connection with any contract between the Buyer and the Seller, whether during or after completion, either party may give to the other written notice of the existence of such questions, disputes or differences, and such matter shall be and hereby is referred to the arbitration of the London Court of Arbitration. Such reference shall be deemed to be submission to arbitration within the meaning of the Arbitration Act 1950 or such statutory modification or re-enactment thereof as may be in force. No payment due by the Buyer to the Seller shall be withheld on account of such pending arbitration.


By placing an order, the Buyer declares his right to reproduce all origination supplied in whatever form. The Buyer assumes absolute liability for any resulting violation of copyright, in any action bought by a third party and agrees to indemnify the Seller against any resulting loss or damage.


The Seller reserves the right to amend these terms and conditions of sale without prior notice. Current terms and conditions can be found on our website.

 of the Muraspec website

This Website is operated by Muraspec Decorative Solutions Limited t/a Muraspec (registration number 3564408) with its registered office at 74-78 Wood Lane End, Hemel Hempstead, Hertfordshire HP2 4RF (“Muraspec”).

Your use of the Muraspec website (“Website”) is governed by these Terms of Use (“Terms”). By accessing and/ or using the Website, you accept these Terms. If you do not intend to be bound by these Terms, please do not access and/ or use the Website.

1. Copyright Licence/ Trademarks

1.1 All Website content is protected by copyright of Muraspec or other owners.

1.2 Subject to this clause 1 and the other obligations upon you contained in these Terms, Muraspec grants and you accept a non-exclusive, non-transferable licence to access and use the Website for your own personal use.

1.3 You agree to fully indemnify and to hold Muraspec indemnified from and against any claim brought by a third party resulting from your use of the Website and in respect of all losses, costs, actions, claims, expenses or liabilities whatsoever suffered or incurred directly by Muraspec in consequence of any breach or non-observance of these Terms.

1.4 By uploading, emailing, posting, publishing or otherwise transmitting content to the Website or submitting any content to Muraspec, you automatically grant (or warrant that the owner of such rights has expressly granted) Muraspec a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, transmit and distribute such content in any form, medium, or technology now known or later developed. In addition, you warrant that all so-called moral rights in the content have been waived.

1.5 The designs, trademarks, logos, and service marks (“Designs“) displayed on this Website are the property of Muraspec or other third parties. You are not permitted to use the Designs without the prior written consent of Muraspec or such third party which may own the Designs.

1.6 Muraspec reserves the right to revoke your licence to use this Website at any time, and any such use shall be discontinued immediately upon written notice from Muraspec.

2. Restrictions Upon Copying

2.1 You may utilise Website content strictly for your own personal use.

2.2 Copying of Website content is permitted only in accordance with these Terms. You may not otherwise copy, reproduce, distribute, edit or amend Website content or otherwise incorporate Website content into any other publication or work in any form of media. Any request to copy Website content outside the scope of the licence granted in these Terms should be emailed to customerservices@mursapec.com. Muraspec reserves its right to refuse to grant any such request.

3. Information Service Provision

3.1 Muraspec reserves the right at its discretion to refuse at any time without notice to:

3.1.1 Accept any registration; or

3.1.2 Provide access to the Website.

3.2 The Website is normally intended to be available 24 hours a day and 7 days a week. Muraspec will not be liable for any failure to achieve this level of availability.

3.3 The Website may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair and for other reasons beyond the control of Muraspec.

3.4 You agree that Muraspec may, in its sole discretion, at any time terminate your access to the Website and any account(s) you may have in connection with the Website.

4. Obligations and Restrictions

4.1 You will operate, at your own expense, a terminal or personal computer system, modem, telephone access and communication software and any other facilities required for accessing the Website. Muraspec will not be liable for any loss or damage howsoever arising resulting from any acts or omissions of you or of any service provider or other person through whom you may access the Website.

4.2 Muraspec will make all reasonable attempts to exclude viruses (and similar destructive devices) from the Website but cannot guarantee the exclusion of viruses (and similar destructive devices) and you should, therefore, take appropriate steps in respect of this risk.

4.3 You will keep confidential any password(s) or username(s) allocated to you and agree not to disclose any such password(s) or username(s) to any third party. You are fully responsible for all activities that occur under your password(s). You agree to notify Muraspec immediately of any unauthorised use of your password(s).

4.4 Your use of and activities upon the Website must not:

4.4.1 be false, inaccurate or misleading;

4.4.2 be offensive or menacing, abusive or defamatory;

4.4.3 infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

4.4.4 be fraudulent;

4.4.5 be in breach of any applicable laws or regulations, licences or third party rights;

4.4.6 be obscene, indecent or contain child pornography;

4.4.7 constitute unsolicited bulk e-mail, “junk mail,” “spam” or chain letters;

4.4.8 cause Muraspec to lose (in whole or in part) the services of any partner, internet service provider or other supplier;

4.4.9 interfere in any way with the proper working of the Website and in particular you must not circumvent security, tamper with, hack into or disrupt the operation of the Website or surreptitiously intercept, access without authority or expropriate any system, data or personal information as defined in the Data Protection Act 1998;

4.4.10 cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.

4.5 Except where expressly authorised by Muraspec, you agree not to collect or store personal data about other users.

5. Updating Website Information

5.1 Website information (including without limitation database information, these Terms and Conditions and the Muraspec Privacy Policy) may be updated at any time and you are required to read the current information each time you access the Website.

6. Disclaimer and Limitation of Liability

6.1 Website information (including without limitation product information) is provided for general information purposes only and does not constitute bespoke advice that is suitable for any individual or organisation. Although the information is considered to be accurate at the time of publication, and is reviewed periodically, you are responsible for checking the accuracy of information before taking or refraining from any action based upon it.

6.2 Muraspec makes no warranties, representations or undertakings about any Website content (including, without limitation, as to its quality, accuracy, completeness or fitness for any particular purpose) or any content of any other website linked to it.

6.3 Muraspec, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of Muraspec’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in this legal notice shall exclude or limit Muraspec’s liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

6.4 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

7. Linking

7.1 No links to this Website may be established without Muraspec’s written permission. If you wish to provide a link to the Website please email your request to customerservices@muraspec.com with full details.

7.2 Links from the Website are provided for your convenience only and do not represent Muraspec’s endorsement of or affiliation with the linked Website. You access any such links entirely at your risk.

8. Limitation of Offer

8.1 Muraspec makes no offer to supply any goods and/ or services through the Website.

8.2 Any request for goods or services made by you is subject to express acceptance by Muraspec in accordance with applicable terms.

9. Email

9.1 As email is insecure, Muraspec does not warrant, guarantee or undertake that any message sent to or from you will be secure or will not be intercepted and read.

10. Data Protection

10.1 Information provided to Muraspec is used in accordance with applicable data protection legislation and Muraspec’s Data Protection Statement, details of which are available at www.muraspec.com

11. Monitoring

11.1 Muraspec, its affiliates and agents are entitled, but not obliged, to review or retain your communications while you are visiting the Website. Muraspec may monitor your communications to evaluate the quality of service you receive, the security of the service, or for other reasons. You agree that Muraspec’s monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which Muraspec monitors your communications. In no event will Muraspec be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of Muraspec’s monitoring activities.

12. Entire Agreement

12.1 These Terms:

12.1.1 represent the whole agreement and understanding between Muraspec and you in respect of the matters referred to herein; and

12.1.2 shall, except in the case of fraud, override and no reliance shall be placed upon any other verbal or written representations, warranties or understandings in respect of the subject matter of these Terms.

12.2 The remedies available to you are exclusively those available under these Terms.

12.3 You acknowledge that by using the Website you have expressly agreed the provisions of this clause 12.

13. General

13.1 Muraspec reserves the right to vary these Terms from time to time and you accept the varied Terms if you continue to use the Website after variation.

13.2 If any provision of these Terms is held to be void or unenforceable in whole or in part, the Terms shall continue to be valid as to all other provisions and the remainder of the affected provision.

13.3 The Website services are provided from England, irrespective of your location.

13.4 None of the provisions of these Terms are intended to or will operate to confer any benefit pursuant to the Contracts (Rights of Third Parties) Act 1999 on a person who is not a user of this Website.

14. Applicable Law

14.1 These Terms shall be governed by and construed in accordance with English law and each party to these Terms submits to the exclusive jurisdiction of the English courts.

15. Enquiries

15.1 For general enquiries or if you experience problems with the Website or have any comments please email customerservices@muraspec.com

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